James Welsh Pepper was born in Philadelphia in 1853, and died in the same city on July 28, 1919. He was an American music publisher and musical instrument maker.
In 1876, Pepper founded a publishing house in his home city which printed music tutorial books and a magazine called Musical Times, which ceased production in 1912. Additionally, Pepper produced musical instruments such as drums until 1910, the year in which J.W. Pepper & Son was founded. Pepper is often credited with inventing the Sousaphone around the year 1893, although there have been some disputes to this claim.
J.W. Pepper & Son, Inc. is the largest sheet music retailer in the United States. Customers who buy music from Pepper include individual musicians, community organizations and professional ensembles, with the main customer base being school and church music directors.
Pepper's focus is on service as much as music. Telephone and e-mail representatives assist the customer from general inquiry to music requests, providing professional service with a personal touch. Pepper also offers an extensive sheet music website, www.jwpepper.com, featuring online catalogs, ordering and other services important to musicians such as the ability to see and listen to samples of music, recommendations and music available for digital download to the customer's personal computer. There is also a separate site dedicated to piano music for the teacher, student and hobbyist, www.pianoatpepper.com.
There are 14 Pepper locations in the United States, each offering personalized service to customers in their sales area. In spring of 2009, Pepper added two new warehouses to the company?s distribution network, thus improving customer service by shipping fewer packages and getting music into the customers' hands more quickly.
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